Terms and Conditions of Trade

1. General

Welcome to www.eai.net.au (“Website”), operated by European Auto Imports (“we”, “us”, “our”). By accessing or purchasing from this Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our Website or services.

2. Eligibility

You must be at least 18 years of age to place an order through our Website. By doing so, you confirm you meet this requirement.

3. Products and Availability

We supply service spare parts for European vehicles. All descriptions, images, and pricing are provided in good faith and are subject to change without notice. While we make every effort to ensure product availability, we cannot guarantee stock levels and reserve the right to cancel any order due to unavailability.

4. Orders and Payment

  • Orders are confirmed upon successful payment.

  • Prices are in Australian Dollars (AUD) and include GST unless otherwise specified.

  • We accept payment via credit card, PayPal, and other methods displayed at checkout.

  • We reserve the right to cancel or refuse any order at our discretion.

5. Shipping and Delivery

  • We ship within Australia using third-party courier services.

  • Shipping times are estimates and may vary depending on location and external factors.

  • Risk and title of goods pass to you upon dispatch from our warehouse.

6. Returns and Refunds

  • Returns are accepted within 15 days of receipt, the item must be unused, unopened, not fitted or tested, in original condition and packaging.
    (Electrical items are not eligible for returns unless faulty and returned according to our warranty policy)
    Return Information – European Auto Imports

  • Refunds will be issued via the original payment method, excluding shipping costs unless the return is due to our error.

7. Warranty

  • All parts are covered by a 12-month warranty unless stated otherwise.

  • Warranty does not cover incorrect installation, misuse, or damage caused by external factors.

  • Proof of professional installation may be required for warranty claims.

8. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damage arising from use of our Website or products. Our total liability is limited to the amount paid for the product.

9. Intellectual Property

All content on this Website, including logos, text, graphics, and images, is the property of European Auto Imports and is protected by Australian and international copyright laws. You may not reproduce or use any content without our written permission.

10. Privacy

We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our Website after changes have been posted constitutes your acceptance of the revised Terms.

Privacy Policy

Effective Date: 01/06/2025

European Auto Imports (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website www.eai.net.au (“Website”).

By using this Website, you consent to the practices described in this Privacy Policy.


1. What Information We Collect

We collect personal information that is necessary to provide our services, including:

  • Personal Identifiable Information: Name, email address, phone number, shipping and billing addresses.

  • Payment Information: Payment method details (processed securely via third-party payment providers).

  • Order Details: Purchase history, preferences, and related order information.

  • Technical Information: IP address, browser type, device information, pages visited, and usage data via cookies or analytics tools.


2. How We Collect Information

We collect information through:

  • Direct interaction (e.g., placing an order, submitting a form, subscribing to a newsletter).

  • Automated technologies (e.g., cookies, Google Analytics).

  • Third-party services (e.g., payment gateways, shipping platforms).


3. How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Communicate order updates or respond to inquiries.

  • Improve our website, services, and user experience.

  • Send marketing emails or newsletters (if you opt in).

  • Comply with legal obligations.


4. Disclosure of Your Information

We may share your information with:

  • Service providers (e.g., payment processors, couriers, IT support) to facilitate transactions and delivery.

  • Government authorities or law enforcement, if legally required.

  • We do not sell or rent your personal information to third parties.


5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Data is stored securely and only accessible by authorised personnel.


6. Cookies and Analytics

Our Website uses cookies to enhance user experience and collect usage data. You can disable cookies through your browser settings, but this may affect website functionality.

We also use tools such as Google Analytics to track and improve website performance.


7. Access and Correction

You may request access to or correction of your personal information at any time by contacting us at:

Email: eai@eai.net.au
Phone: 03 9899 6683
Mail: 321 Middleborough Road, Box Hill VIC 3128

We will respond within a reasonable timeframe.


8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.


9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.


10. Contact Us

If you have any questions or concerns about your privacy, please contact:

European Auto Imports
Website: www.eai.net.au
Email: eai@eai.net.au
Phone: 03 9899 6683
Address: 321 Middleborough Rd, Box Hill, VIC 3128

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