Terms and Conditions of Trade
1. General
Welcome to www.eai.net.au (“Website”), operated by European Auto Imports (“we”, “us”, “our”). By accessing or purchasing from this Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our Website or services.
2. Eligibility
You must be at least 18 years of age to place an order through our Website. By doing so, you confirm you meet this requirement.
3. Products and Availability
We supply service spare parts for European vehicles. All descriptions, images, and pricing are provided in good faith and are subject to change without notice. While we make every effort to ensure product availability, we cannot guarantee stock levels and reserve the right to cancel any order due to unavailability.
4. Orders and Payment
Orders are confirmed upon successful payment.
Prices are in Australian Dollars (AUD) and include GST unless otherwise specified.
We accept payment via credit card, PayPal, and other methods displayed at checkout.
We reserve the right to cancel or refuse any order at our discretion.
5. Shipping and Delivery
We ship within Australia using third-party courier services.
Shipping times are estimates and may vary depending on location and external factors.
Risk and title of goods pass to you upon dispatch from our warehouse.
6. Returns and Refunds
Returns are accepted within 15 days of receipt, the item must be unused, unopened, not fitted or tested, in original condition and packaging.
(Electrical items are not eligible for returns unless faulty and returned according to our warranty policy)
Return Information – European Auto ImportsRefunds will be issued via the original payment method, excluding shipping costs unless the return is due to our error.
7. Warranty
All parts are covered by a 12-month warranty unless stated otherwise.
Warranty does not cover incorrect installation, misuse, or damage caused by external factors.
Proof of professional installation may be required for warranty claims.
8. Limitation of Liability
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damage arising from use of our Website or products. Our total liability is limited to the amount paid for the product.
9. Intellectual Property
All content on this Website, including logos, text, graphics, and images, is the property of European Auto Imports and is protected by Australian and international copyright laws. You may not reproduce or use any content without our written permission.
10. Privacy
We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
11. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.
12. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our Website after changes have been posted constitutes your acceptance of the revised Terms.