PHONE MELBOURNE 03 9899 6683
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PHONE SYDNEY 02 9481 8400
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Dispatch and Delivery Policy

Effective Date: 01/06/2025

At European Auto Imports, we aim to ensure fast and reliable delivery of all spare parts purchased through our website, www.eai.net.au. This Dispatch and Delivery Policy outlines our shipping procedures, providers, and delivery expectations.

1. Dispatch Timeframes

  • Orders received before 2:00 PM (AEST) on business days are normally dispatched the same day.

  • Orders placed after 2:00 PM or on weekends/public holidays will be dispatched the following business day.

  • Delays may occur during peak times or due to stock availability. In such cases, we will notify you promptly.

2. Shipping Carriers

We ship using two trusted courier services, selected based on destination, parcel size, and urgency:

  • Australia Post – suitable for most domestic deliveries.

  • TNT Express – used for bulky, heavy, or time-sensitive deliveries.

We reserve the right to choose the most appropriate carrier for each order.

3. Delivery Estimates

Estimated delivery times depend on your location and the carrier selected. You can check Australia Post’s latest delivery estimates on their website:
👉 https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/

Please note: These are estimates only and not guaranteed delivery dates.

4. Parcel Limits (Australia Post)

Australia Post has the following maximum parcel limits:

  • Weight: Up to 22 kg per parcel

  • Volume: Maximum 0.25 cubic metres

Larger or heavier orders may be split across multiple parcels or sent via TNT Express.

5. Tracking and Notifications

  • Tracking numbers are provided via email once your order has been dispatched.

  • You can track your order via the carrier’s website using the tracking number provided.

Ensure your email address is entered correctly at checkout to receive shipping notifications.

6. Packaging and Transit Protection

All products are carefully packed to minimise risk of damage during transit. While we take all reasonable care to protect items before dispatch, we are not liable for delays or damage caused by third-party couriers once parcels leave our premises.

7. Delivery Issues

If you experience any issues with your delivery (e.g. delays, lost parcels, damaged items), please contact us promptly at:

Email: eai@eai.net.au
Phone: 03 9899 6683

We will assist in lodging investigations with the relevant courier where necessary.

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